For many years, senior care living has become a major factor in the everyday lives of the average Beaver County citizen as well as citizens across the commonwealth. Families making sure their loved ones are being taken care of in nursing homes and care facilities is something essential to their peace of mind. But what happens if that doesn’t become the case, and the need to improve a living situation becomes vital?

Teresa from the Beaver County Office On Aging spoke with Matt Drzik on A.M. Beaver County about the Ombudsman program, in which residents and/or their families can file a complaint or concern toward a senior living situation in Beaver County, one that the BCOA will then turn into a cooperative investigation with approval from the parties involved. She spoke about the flexibility that a person in a care facility has in regards to their rights as a senior citizen, and that those rights should never be violated.

Teresa also talked about the use of the Ombudsman program for more general concerns involving living at the facilities that may not require a formal investigation, and the PEER program that is in cooperation with senior care facilities and its residents to improve quality of life.

To reach the Ombudsman program with the Beaver County Office On Aging, you can call them at 724-480-8589 or email them at Ombudsman@bcoa.us for assistance.

To listen to the full interview, click on the player below!