Story by Curtis Walsh – Beaver County Radio News Director. Published February 2, 2023 2:15 P.M.
(Beaver Falls, PA) The manager of Athens Family Restaurant in Beaver Falls is speaking out about thefts that have recently occurred by Door Dash drivers. Marina Apostolis spoke to Beaver County Radio during “Live Mic” to discuss the issue. She says Door Dash has been wonderful for them, especially during the pandemic, but the lack of connection to the service has proved to cause problems. Delivery drivers have been taking extra orders while picking up their assigned order, not only costing the restaurant time and money but also slowing down service for the customer. Apostolis said she knows numerous other local business have also had the same problem recently. Businesses routinely place pick up orders in a centralized place to make the pick up process quicker and simpler for drivers, customers, and the staff. The only information the business knows besides the order, is the first name of the driver. Surveillance footage caught the thefts, and the business knows the first names of the drivers. Beaver Falls police are investigating to find out the full names of the drivers who took the food. It’s just disappointing, and not encouraging she says. Door dash has reimbursed Athens for the door dash orders that were stolen, but the standard customer pick up orders stolen result in the business taking a loss. Apostolis says Athens will continue to work with door dash and she hopes the thieves are now deterred.
Listen to the full interview below: