Shapiro Administration Extends Customer Service Call Center Hours for Late-Season Tax Filing Assistance

(File Photo of the Pennsylvania Department of Revenue Logo)

Noah Haswell, Beaver County Radio News

(Harrisburg, PA) The Pennsylvania Department of Revenue is extending its call center customer service hours to provide additional phone assistance to Pennsylvanians because the April 15th deadline for filing 2025 Pennsylvania personal income tax returns is next week. This is another way for the Shapiro Administration to help Pennsylvanians that are eligible to take advantage of the new Working Pennsylvanians Tax Credit, which you can find out more about by clicking here and the expanded Child and Dependent Care Enhancement Tax Credit, which you can find out more about by clicking here: two programs that Governor Josh Shapiro fought for to cut taxes and lower costs for working families. According to a release in Harrisburg today from the Pennsylvania Department of Revenue, here is some more information about this opportunity:

Taxpayer Service and Assistance

Taxpayers can call 717-787-8201 to connect with the Department of Revenue’s Customer Experience Center (CEC). Typical hours for phone assistance are 8:30 A.M. to 5 P.M., Monday through Friday. Beginning today, April 7th, extended hours will be:

· Tuesday, April 7th to Friday, April 10th — 8 A.M. to 7 P.M.

· Saturday, April 11th — 10 A.M. to 3 P.M.

· Monday, April 13th to Wednesday, April 15th — 8 A.M. to 7 P.M.

Personal income tax assistance is also available through the Department’s Online Customer Service Center, which can be accessed by clicking here, (revenue.pa.gov/help). The Online Customer Service Center contains answers to hundreds of personal income tax questions and allows taxpayers to securely submit a question to the Department through a process that is as easy as sending an email.
Additionally, taxpayers can find in-person assistance at the Department’s district offices (revenue.pa.gov/offices (click here to access). District offices are open Monday through Friday, from 8:30 a.m. to 5 p.m. Taxpayers are encouraged to schedule an appointment in advance and bring their Social Security cards and a valid photo ID.
Taxpayers can check the status of their refunds online by selecting the Where’s My Income Tax Refund? link on the Department’s homepage by clicking here, or by calling 1-888-PATAXES. Taxpayers will be prompted to provide their Social Security number and requested refund amount to obtain the current status.

Take Advantage of Tax Credits, Deductions

The Shapiro Administration is encouraging Pennsylvanians to take advantage of state tax credits and deductions, including those championed by Governor Josh Shapiro. These can deliver meaningful tax relief to working Pennsylvanians across the Commonwealth:

· The Working Pennsylvanians Tax Credit (WPTC), find out more by clicking here: – Modeled after the federal Earned Income Tax Credit (EITC), anyone who qualifies for the federal EITC automatically qualifies for the state credit. The WPTC can put as much as $805 back in the pockets of eligible Pennsylvanians.

· Child and Dependent Care Enhancement Tax Credit, find out more by clicking here: – Available to ease child and dependent care costs for working families in Pennsylvania. Eligible Pennsylvanians can receive between $600 and $2,100, depending on their income level and number of dependents.

· Student Loan Interest Deduction, find out more by clicking here – Student loan interest is now an allowable deduction, up to $2,500 per taxable year.

· Tax Forgiveness (Special Poverty), find out more by clicking here – Retired and low-income Pennsylvanians may reduce all or part of their Pennsylvania personal income tax liability.

How to File Your State Tax Return

Pennsylvanians can file their PA Personal Income Tax Return (PA-40) for free using myPATH by clicking here. The state-only filing system is accessible on computers, tablets, and mobile devices and includes automatic calculators to help reduce errors and provide instant confirmation once a return is successfully filed.
Taxpayers do not need to create a username or password to perform many functions in myPATH. That includes filing a PA-40 or making a payment, responding to department requests for information, and checking the status of a refund.
As a reminder, all taxpayers who received more than $33 in total gross taxable income in calendar year 2025 must file a Pennsylvania personal income tax return by midnight, Wednesday, April 15th, 2026.

Spanish Resources for Filing

Spanish-speaking taxpayers also have the option to file their PA Personal Income Tax Return (PA-40) in Spanish through myPATH. An informational video in Spanish, which you can find by clicking here, with step-by-step instructions is available as part of the Department’s Revenue411 video series, which you can access by clicking here.