THE BEAVER COUNTY OFFICE ON AGING LONG-TERM CARE OMBUDSMAN PROGRAM IS AVAILABLE TO ANYONE WHO NEEDS ASSISTANCE DURING THE COVID-19 STAY AT HOME STATUS
Ombudsman is a Swedish term that means citizen advocate. “Ombudsmen advocate for those who can’t, support those who can and ensure all long-term care consumers live with dignity and respect.”
Under normal circumstances, staff and volunteer Ombudsmen make regular monthly visits to each personal care and nursing facility in Beaver County to talk with residents, family and staff about the quality of life in the home. Ombudsmen also complete resident directed complaint investigations where the goal is to resolve issues to the satisfaction of the resident. Confidentiality and consumer direction are extremely important throughout the process.
Our Ombudsmen are working full time, at home, and are still available for any complaints or questions related to Nursing facility and Personal Care Home resident rights and problem resolution. If you have a problem you need help with give us a call. We will return your call by the end of the next business day. Note: Ombudsman calls are considered and treated with highest confidentiality.
HOW TO CONTACT THE OMBUDSMAN PROGRAM:
- Email us at Ombudsman@BCOA.US
- Or call the Ombudsman direct phone line 724-480-8589
- If calling the Office on Aging main phone 724-847-2262, identify your call as an Ombudsman issue, with no details, as these calls are highly confidential. Ask for an Ombudsman to call you back and leave your NAME AND PHONE NUMBER ONLY.