Dylan Bornschlegel said “Everything was fine.” when he was picked up by an Uber early the morning of Dec. 12 from the intersection of 12th and Carson streets.

Bornschlegel said the driver wanted a drink so they stopped at CoGo’s. “I must have accidentally left my phone in the car. And when I came out, the driver was gone.”

Panicked, he ran inside the store and called his mother, Kim Sommers whose credit card information is in her son’s Uber account. While talking, she was getting updates on her phone saying that the driver was continuing to accept rides. Eventually, Sommers put a stop on the phone and the credit card, but the driver had racked up hundreds of dollars of charges.

The pair contacted Uber, which almost immediately refunded the money. They say they tried calling the driver to get the phone back, but when the number they dialed called back, it was a woman who said she had never been in an Uber her whole life.

Pittsburgh police cannot corroborate the details of this story, as they’re still investigating.

Uber issued a statement saying: “What’s been reported is unacceptable. The rider reported this to us and we immediately issued a refund and removed the driver from the app.”

Uber says they’re also looking into this and says they have stringent background requirements for drivers.